RETURN AND REFUND POLICY

Effective Date: June 11, 2026

LOGANREF wants customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions for returns, refunds, exchanges, and cancellations.

Return Window

Customers may request a return within 30 calendar days of the delivery date.

A return request must be submitted through the Contact Us page on the LOGANREF website before the item is sent back.

Return Eligibility

To qualify for a return, an item must be:

Unused and unworn;
Free from scratches, damage, stains, odors, and signs of use;
Returned with the original packaging and included accessories;
Accompanied by the order number or other proof of purchase; and
Returned using the instructions provided by LOGANREF.

Items that do not meet these conditions may be rejected or returned to the customer.

Return Authorization

Customers must contact LOGANREF before sending an item back.

After reviewing the request, LOGANREF will provide return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of preference, fit, style selection, or a change of mind.

LOGANREF will cover reasonable return shipping costs when:

The wrong item was sent;
The product arrived damaged; or
The product arrived with a verified manufacturing defect.

Original shipping charges are not refundable unless the return is caused by an error made by LOGANREF.

Damaged, Defective, or Incorrect Items

Customers who receive a damaged, defective, or incorrect product should contact LOGANREF through the Contact Us page within 7 calendar days of delivery.

The customer should include:

The order number;
A clear explanation of the issue; and
Clear photographs showing the product, packaging, and visible damage or defect.

After reviewing the request, LOGANREF may provide a replacement, exchange, or refund, depending on the circumstances.

Refund Processing

Once a return has been received and inspected, the customer will be notified whether the refund has been approved.

Approved refunds are issued to the original payment method within 7 business days after approval.

Banks and payment providers may require additional processing time before the refund appears on the customer’s account.

Exchanges

Customers may request an exchange within 30 calendar days of delivery.

Exchanges are subject to product availability. If the requested replacement product is unavailable, the customer may choose an available alternative or receive a refund after the returned item has been approved.

Order Cancellations

Customers may request cancellation through the Contact Us page as soon as possible after placing an order.

LOGANREF will attempt to honor cancellation requests submitted before shipment. However, cancellation cannot be guaranteed once processing or shipment has begun.

If an order has already shipped, the customer may request a return after delivery in accordance with this policy.

Non-Returnable Items

The following items are not eligible for return:

Products showing signs of wear or misuse;
Products damaged after delivery;
Products returned without the original packaging;
Products returned more than 30 calendar days after delivery;
Gift cards; and
Products clearly marked as final sale at the time of purchase.

This does not limit any rights that cannot legally be excluded.

Chargebacks and Payment Disputes

Customers should contact LOGANREF through the Contact Us page before initiating a payment dispute. The customer-support team will make reasonable efforts to resolve valid concerns promptly.