SHIPPING POLICY

Effective Date: June 11, 2026

Thank you for shopping with LOGANREF. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Once an order has shipped, the customer will receive a shipping confirmation email containing tracking information when tracking is available.

Delivery Timeframes

Most orders are delivered within 5–12 business days after shipment.

The estimated total timeframe from the date of purchase is generally 6–15 business days, including order processing.

Delivery estimates are not guarantees. Delays may occasionally occur due to carrier disruptions, weather conditions, high order volume, customs processing, public holidays, or circumstances outside the reasonable control of LOGANREF.

Shipping Destinations

LOGANREF currently ships to valid residential and business addresses within the United States.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Shipping Fees

Any applicable shipping fees are displayed at checkout before the order is completed.

Tracking Information

When tracking information is available, it will be emailed to the customer after shipment.

Tracking information may take up to 72 hours to update after the shipping confirmation email has been issued.

Incorrect Shipping Addresses

Customers must verify their shipping address before completing checkout.

If a customer notices an address error after placing an order, the customer should contact LOGANREF immediately through the Contact Us page on the website.

LOGANREF will make reasonable efforts to update the address before shipment. However, changes cannot be guaranteed after an order has been submitted or shipped.

LOGANREF is not responsible for packages delivered to an address incorrectly entered by the customer.

Packages Marked as Delivered

If tracking information shows that an order was delivered but the customer cannot locate the package, the customer should:

Verify the shipping address entered during checkout.
Check around the property, mailbox, building entrance, and any secure delivery area.
Ask household members, neighbors, or building staff whether they accepted the package.
Contact the shipping carrier for additional delivery details.
Contact LOGANREF through the Contact Us page if the package still cannot be located.

LOGANREF will review the available tracking information and assist the customer with reasonable next steps.

Lost or Damaged Packages

Customers should contact LOGANREF through the Contact Us page if an order appears to be lost in transit or arrives damaged.

For damaged items, the customer should submit the order number and clear photographs of the product and packaging within 7 calendar days of delivery.